Need Help Now?
If you are currently experiencing a system outage or other emergency, please call us at 800-359-1058 for a free assessment of your problem and a no-obligation quote. It is possible that your trouble can be diagnosed and fixed remotely in just a few minutes.
Need Occasional Support?
We offer a range of support options so you can choose whatever best suits your needs.
Hourly Support - Pay Only When You Need Us
Package of Hours - Pre-paid coverage offered at a discount. Offered in bundles of 5, 10, or 20 hours. Credits never expire.
Looking for Complete Coverage?
Easy PC Solutions is pleased to offer UNLIMITED Phone/Remote/Email Support agreements to our clients. This renewable agreement covers all your currently owned Lytec modules and selected add-on Third Party modules. Our experienced team of certified consultants will help you run your system and business better by taking the worry out of the clock ticking when you need top level qualified support.
What is covered?
Support for the current and one previous versions of the covered product set
Provide information on program functionality and use of the system
Error message troubleshooting
Claim reject troubleshooting
Product activation issues
Remote assistance connections
Installation of service packs (as applicable)
Benefits
Preventative support to help keep your system healthy and trouble free
UNLIMITED Support via phone, remote connection and email
Staffed by experienced and certified technician and consultants
Includes ALL remote connection fees
Discounts for prepaid multi-year agreements
One fee covers all seats and licenses
Coverage during regular business hours (8:30am-5p Central Time)
Lytec Software Support Options – Call for Pricing
Hourly Support - Pay Only When You Need Us
Package of 5, 10, or 20 Pre-Paid Hours (no expiration date)
Unlimited Phone/Remote/Email Support (Available in 3, 6 and 12 month packages)
Services covered separately – call for a quote!
Claim Rejection Resolution Training
Lytec
Version upgrades
PC hardware
User training
Custom reports
Custom Documentation
Back-ups, data repair and recovery
Spring Charts Support
Documenting your installation
Network troubleshooting and support
Unsupported versions (More than two releases old)