Refund, Return and Cancellation Policy

Non- Prescription items are not refundable. Items are warranted against manufacturer defect for a

period of one year from purchase date and will be replaced with the same or like item. Non-defective

product returned for credit or exchange must be received in original condition within 7 days of

purchase date.

Prescription eyewear cannot be returned for refund. Warranty and exchanges may apply. See below.

Frames

*All frames are warranted against **defects in workmanship/manufacturer  for a period of one year from date of purchase.

Frames may be exchanged for full credit one time for patient satisfaction up to 10 days from date of purchase . Lens fees may apply. See Optician for details.

Prescription lenses

All progressive addition lenses (also called invisible or no-line multifocals) have a slight optical distortion in the outer portions of the lens, which can make some objects appear bowed or curved, or can cause a feeling of motion when the head is turned. The reading zone in progressive lenses is wide enough for most purposes, but it may be narrower than some other bifocal styles. These factors are usually minor and disappear with wear. The advantages of this lens generally far outweigh the problems. While most people are not bothered by these factors, some will find it unacceptable even after a 1 to 2 week adaptation period.

If you cannot adapt to progressive addition lenses, our office will make new lenses in any other design that you wish at no charge, within 30 days of dispensing. Since the original lenses were a custom prescription item, which must be discarded, there are no refunds of the difference in cost if the re-made pair is of lesser value.

Coatings

***Anti reflection coatings are warranted with full lens replacement at no cost to the customer for a period of one year from date of dispense for coating failure including peeling and crazing if selecting a Level 2 Anti-Reflective

Scratch Coatings

Lenses with manufacturer supplied scratch coatings are warranted and will be replaced one time for a period of one year from date of purchase with the original lens and RX

Non-Adapt Policy

Progressive lenses - If for any reason you are not able to adapt to using the Progressive lens we will replace those lenses within 30 days of receipt with either a pair of single vision distance or single vision near lenses or a lined bifocal. No refunds.

Cancellation Policy

In the event you wish to cancel your order it must be done by the close of business on the day of order to receive a full refund.

All costs incurred once a prescription order has been started at the lab whether or not completed will be the customers responsibility therefore may not be eligible for refund

In house Doctor Changes

One Doctors Change will be honored for a period of 30 days from date of dispense at no cost. Costs associated with changes other than prescription will be the responsibility of the customer. Subsequent changes will be made at 50% of original cost unless otherwise noted on prescription.

**Scratches and fatigue from obvious abuse are not considered defects. Manufacturer guidelines will apply

Outside Drs. Changes

Outside Dr changes should be done within 30 days at 50% Costs responsibility of the customer.

**Scratches and fatigue from obvious abuse are not considered defects. Manufacturer guidelines will apply

***COVID-19 Update all sales are final unless it is a warranty. No current return/exchanges at the moment. 

If you have insurance please allow 7-15 business day delivery on orders.Normal processing time for self-pay is between 5 to 10 Business Days not including holidays or weekends.