Your appointment time is reserved especially for you, we understand that sometimes schedules adjustments are necessary and so, we respectfully request at least 24 hours notice for cancellations.
About our 24 Hour Cancellation Policy:
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply.
- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
- “No Shows” will be charged 100% of the reserved service amount.
- Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.
- Any multiple services or combos must be held with a credit card. Multiple services or combos not cancelled 24hours in advance will be charged 100% of the reserved service amount.
The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, allowing us to better serve everyone.
CONFIRMATION CALLS
As a courtesy, we will call or text to confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, we will leave a message and request a call/text back.
THANK YOU for your continued support and respect. We look forward to working with you again, or meeting your needs for the first time.
Best,
Hues Salon + Skincare Team