Reviews

"The absolute best customer service. Every business should take a course in service from these guys!! I love them"

"Dr.Burns was very positive and helpful as always. He has found and directed me and my wife when problems have arisen , to excellent doctors to treat our problems. We both feel at ease with his excellent staff and also Dr. Algazari, who found my problem and immediately conferred with Dr. Burns to address the problem. We will always appreciate the great care we get from this practice! Thank you to all!"

"The Eye Design eye care center is a great place. If anyone wants great eye care, they should visit the Eye Design Team in Waldorf, MD. Great Job, Excellent Service!"

"The staff is friendly and efficient. Dr. Burns is knowledgeable and explains things in ways for that are easy for people to understand. They believe in short wait times, hands on service for fittings and a rose for their female customers. The office is always clean and cheerful. I highly recommend Dr. Burns if you are looking for an OD."

"Dr. Burns is an excellent optometrist, very knowledgeable and experienced. The other staff in his office are also wonderful, experienced and helpful. They alway make you feel welcome."

"My first time here, and I will definitely be coming back! From checking in for my appointment to picking out glasses was excellent! The women at the front desk are really nice and very friendly. The entire staff has excellent customer service skills. Dr. Burns did an excellent job on my eye exam. My glasses took a little longer than two weeks (about 2 1/2 weeks), but that's only became they send orders off to a lab and the lab ran out of the lens that I needed. The optician gave me a really nice bag, eyeglass cleaners, a nice eyeglass case, and treats to make up for it. By the way, the way they have you pick out glasses is definitely something other eyeglass clinics should incorporate. They call you back after your eye exam and help you pick out glasses, so you're not stuck in the chaos of other people picking out glasses. Plus the facility is really clean, as well!"

"Very professional and knowledgeable Staff. Dr. Burns and Barry are great at performing and explaining exams, assisting with eyewear selections and keeping your cost low. Our Family and extended Family have been satisfied customers for many years. There is never a long wait for an appointment or exam and you always leave with your report and a rose. We love the place!"

"Great experience with the staff and Dr. My eye exam was thorough and each test performed was explained in detail. Bonus was the awesome selection of glasses available with a thorough consultation with the optometrist."

"Very efficient office and very accommodating staff.Very knowledgeable and humble Doctor. My wife and my daughters are very satisfied with theming of service their office provide. Reasonably worth going to or to simply try them out will definitely will change your standards to notch higher.I highly recommend this clinic to anyone who needs an eye doctor. You should know how sincere my comments are because I rarely go beyond 2 sentences:)"

"In a world where good customer service seems to be disappearing, this office is amazing and proves that Dr's offices do not have to be miserable places.The statt is amazing -- friendly, helpful, funny, smart, expedient, you name it. Do not hesitate to make an appointment here. I am not a usual online review writer, but the experience here was so good I wanted to take the time to say so."

"Friendly and knowledeable staff with the best doctor! I have been a patient for over 25 years and live 60 miles away. Well worth the drive!"

"Excellent professional service. First time going: it was quick, simple and very friendly staff. Clean environment, I would recommend everyone to go to this location. I had a simple vision exam and they didn't charge me for full examination since I had no problems and I got a great deal for my new pair of glasses! Thank you!"

"First of all...this building is in a great location, right off of Rt 5 on my way home. Very accessible. Everyone in the office was personable, I felt like family as soon as I came in. Dr. Burns was accurate, and professional, and Dr. Miles was too. Dr. Miles, not only let me bring in a pair of frames to get fitted with lenses, but he also fixed a pair of glasses that I got while I was overseas, and I was very happy about that. I have about 2 weeks until I get my new pair of glasses, but i'm excited and i'll post a pic ASAP!"

"Exceptional service. Pleasant, professional staff. High tech, beautiful facility. My husband and I have been patients for at least 7 years. And now our child sees Dr. Burns as well. He's great with children too."

"This was a good experience. Better than any eye doctor place I've been to. They were very welcoming and explained everything that was going on. The guy who helped me pick out my glasses was very helpful, I believe his name is Barry. I would recommend this plspl going forward."

"The reason I love Eye Design is because it is run like a business should be. All their staff is knowledgeable and caring and do their best to make sure your eye care experience is the best it can be. Their eye exams are comprehensive, incorporating the latest technology and they have an extensive and up to date selection of frames and other eye care products."

"I have been a patient at Eye Design for 10+ years. Dr. Burns is awesome and knowledgeable. The staff is friendly and professional. This practice is very state of the art and modern. I remained a patient here although my vision care insurance changed and they do not accept my current plan. Most of what Dr. Burns incorporates in his eye exam are not done by some other ophthalmologists. Believe me I know because I go to another provider covered in my vision care network, so I pay out of pocket for eye care in order to continue as Dr. Burns' patient. I feel confident that I'll get the best care and advanced care in the field. Dr. Burns stays abreast of what's new and innovative."

"I had an appointment at the Eye Design Family Center it was the best eye exam and process that I have ever experienced. The staff was professional and friendly. I was truly in love with the latest technology that they used for the exams. I'm so glad that they didn't use that eye test with the push air which irritates me and most technicians because I'm always blinking. Dr. Burns was very professional and explained the results of each test thoroughly. The entire process was so smooth and everyone was knowledgeable in their specialties. Barry took his time with me during my eye glass selection and answered all of my questions. He even included notes in my chart about my sun glass selection for next year.I will definitely return each year and look forward to the smooth process with the staff."

"Received top notch service, from the entire staff! They even fit us in, as a new patient, when we had a slightly emergent situation. Very friendly professionals, using state of the art technology. We will definitely return here, for all our future eye care.As far as the low review regarding federal health insurance, eye and dental care has been pulled out of most health benefits, for some time now. That's why you've seen a surge in dental and vision insurance; get some!"

"Very impressed. And more personable than the corner eye care places. You actually feel as you are seeing a professional and not some who got their degree from a third world country."

"I echo the other reviews. The staff here is fantastic: friendly, efficient, and helpful. It's a refreshing change from many other medical offices, or customer service in general, for that matter.That tone clearly originates with Dr. Burns himself. He's a great optometrist: very knowledgeable, friendly, and works to make sure the end result is the best it can be for you."